TERMS OF SERVICE

 

The name that will appear on cardholder statements will be COCOOIL. COCOOIL LIMITED, a registered company of New Zealand is the service provider; it is also referred to as “COCOOIL”.

 

The website is owned and operated by COCOOIL LIMITED.

 

Accessing the website means that you agree to the terms and conditions.

 

These terms and conditions apply to all COCOOIL domains.

 

The products and services on COCOOIL are subject to availability. Therefore, product items may be withdrawn at any time without notice and the prices may change from time to time.

 

We reserve the right to refuse to accept orders, either in whole or part.

 

We cannot guarantee delivery times, just targeted delivery times.

 

We are not liable or responsible for missing parcels due to an incorrectly entered postal address.

 

COCOOIL cannot be held responsible for any loss or indirect loss related to business, potential business profit or goodwill that may result from use of COCOOIL websites.

 

All items are new.

 

Sales and promotions are offered at time of order only with no return on sale items.
All sales are at our current prices.

 

Tax applies to all sales and is included in the sales price. Sales price are expressed in the purchase currency you have selected i.e Australian Dollars or US Dollars.

 

By using this Website, you warrant that:

  • you are legally capable of entering into binding contracts
  • you are at least 18 years of age
  • the personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity.

ACCEPTANCE

 

Your use of this website indicates your acceptance of these Terms of Use and the Privacy Statement.

COCOOIL Disclaimer

 

COCOOIL has made all reasonable efforts to ensure that the information contained on the Site is accurate.

 

All information provided by COCOOIL is for general information, educational purposes only. Information provided by COCOOIL is not provided as advice. Before acting on the material on this website, you should either seek independent advice or rely on your own judgement.

 

COCOOIL makes no representation or warranty in relation to the reliability, content or accuracy of the information or material on the web site, social media or other platforms.

 

COCOOIL will endeavour to keep this website correct and up to date but makes no commitment to update any information or material on the site.

 

COCOOIL may change information or material on the site at any time, without notice. Use the information and products on this site at your own risk.

 

Use of this site indicates your agreement with these statements and the Terms of Service.

 

Extended exposure to sun can cause serious damage, please use COCOOIL SPF carefully, never disregard professional, medical or other advice or delay in seeking it due to something you have read here.

 

This document is not intended to limit or exclude any liability on COCOOIL’s part, where and to the extent that applicable law prohibits the exclusion or limitation.

 

SHIPPING

 

Free Shipping for orders over $50

Shipping for orders under $50 – $8.99

Once payment has been received, we process and ship your order as soon as possible. In general, please allow 1-3 business days for order processing. All shipping timeframes are an estimate only and we are unable to guarantee delivery or shipment dates. Orders are shipped to the delivery address as entered by you when your order is placed.

 

Your order will be processed and shipped from one of our 3PL warehouse facilities closest to your location and currently located in Sydney Australia, Redlands CA, Lancaster PA and Auckland New Zealand. On the rare occasion the warehouse closest to your location is out of stock of the products ordered, we will ship your order from the next closest location.

 

You will receive an email confirming your order shortly after the order is placed. If you don’t receive this email confirmation, please double check any spam folders.

 

Please carefully check all shipping details listed are correct prior to completing your order. Once your order has left our warehouse we are unable to make any changes to this.

We cannot guarantee delivery times. Targeted delivery times (once your order has been shipped) are as follows:

  • Australia: 2-4 business days
  • New Zealand: 2 – 4 business days
  • USA: 2-7 business days
  • Rest of the World: 2 -15 business days

Orders for all countries (excluding Australia, New Zealand and USA) are sent via Air Post International (untracked).

TAXES & DUTY

 

Currency, Taxes and Duty: Note that all product prices and payments made on this site are either in Australian Dollar currency or US Dollars currency, based on the purchase currency you have selected. All prices include GST, and other taxes and duty where relevant.

 

When shipping internationally please be aware that customs and duties taxes may be charged by your country upon arrival. COCOOIL is not responsible for these fees and cannot determine how much they will be. These taxes are determined by the destination country and are NOT included in your shipping costs. All duties and taxes must be paid at the time of delivery.

 

PRIVACY POLICY

 

Your purchase is highly secured by PayPal.

 

Your credit card details are passed securely through Paypal’s secure payment process.

 

COCOOIL does not and will never store any of your payment or credit card details.

 

Paypal’s secured socket layer ensures your payment details are always protected.

 

This process is constantly monitored and maintained by Paypal.

 

COCOOIL will never contact you requiring any information about your credit/debit card details.

 

They are deleted after your purchase has been completed.

 

Payment of your credit/debit card will be completed when you confirm the transaction at checkout.

 

COCOOIL will only collect and use personal information in connection with the processing of your order and for marketing our products to you. All personal information remains with COCOOIL and will not be sold, traded or shared with any third parties.

 

All details provided to us are strictly confidential.

 

By providing COCOOIL with your email address, we will send promotional emails, special offers, sales and new weekly product updates.

 

If you have any further questions about your privacy on COCOOIL or the storage of your personal information, please feel free to email info@cocooil.com.au

 

REFUNDS

 

We promise to exchange or issue you a refund for any item/s that you are not completely happy with.

 

Please email us at info@cocooil.com.au to let us know what the issue is and we’ll be happy to assist.

 

Conditions that need to be met to be eligible for a refund include:

  • (a.) the item/s are unused.
  • (b.) the item/s have fresh seal intact.
  • (c.) you provide original COCOOIL receipt/ proof of purchase.
  • (d.) the items are returned within 14 days of purchase.
  • All customers returning unwanted item/s please be aware that this will be at your own return delivery cost.

 

No returns on sale items.

Please Note: Total shipping cost is not refundable.

 

In accordance with your legal rights and depending on the circumstances of your return you will be issued a refund, minus your shipping costs.

 

COCOOIL reserve the right to reject a returned item if we conclude it is not in its original new condition or damage not caused by manufacturing.

 

We are not liable or responsible for missing parcels due to an incorrectly entered postal address.

 

We are not liable for missing parcels if you do not pick your package up from your local post office after delivery has been attempted & if we receive your shipment once there is a return to sender you will incur the cost of a new full delivery charge.

 

If you have questions regarding this Online Returns Policy or wish to return your items, please email info@cocooil.com.au. We’ll be happy to help you!