SHIPPING

 

FREE Shipping for all orders over $50

$8.99 Shipping charge for all orders under $50  

 

Once payment has been received, we process and ship your order as soon as possible. In general, please allow 1-3 business days for order processing. All shipping timeframes are an estimate only and we are unable to guarantee delivery or shipment dates. Orders are shipped to the delivery address as entered by you when your order is placed.

 

Your order will be processed and shipped from one of our warehouse facilities located in Sydney Australia and Auckland New Zealand. On the rare occasion the warehouse closest to your location is out of stock of the products ordered, we will ship your order from the next closest location.

 

You will receive an email confirming your order shortly after the order is placed. If you don’t receive this email confirmation, please double check any spam folders.

 

Please carefully check all shipping details listed are correct prior to completing your order. Once your order has left our warehouse we are unable to make any changes to this.

We cannot guarantee delivery times. Targeted delivery times (once your order has been shipped) are as follows:

 

  • Australia: 2-4 business days
  • New Zealand: 2 – 4 business days
  • USA: 2-7 business days
  • Rest of the World: 2 -15 business days

Orders for all countries (excluding Australia and New Zealand) are sent via Air Post International (untracked).

 

 

TAXES & DUTY

 

Currency, Taxes and Duty: Note that all product prices and payments made on this site are either in Australian Dollars, US Dollars, or New Zealand Dollars, based on the purchase currency you have selected. All prices include GST, and other taxes and duty where relevant.

 

When shipping internationally please be aware that customs and duties taxes may be charged by your country upon arrival. COCOOIL is not responsible for these fees and cannot determine how much they will be. These taxes are determined by the destination country and are NOT included in your shipping costs. All duties and taxes must be paid at the time of delivery.

 

 

REFUNDS

 

We promise to exchange or issue you a refund for any item/s that you are not completely happy with.

 

Please email us at info@cocooil.com.au to let us know what the issue is and we’ll be happy to assist.

 

Conditions that need to be met to be eligible for a refund include:

  • (a.) the item/s are unused.
  • (b.) the item/s have fresh seal intact.
  • (c.) you provide original COCOOIL receipt/ proof of purchase.
  • (d.) the items are returned within 14 days of purchase.
  • All customers returning unwanted item/s please be aware that this will be at your own return delivery cost.

 

No returns on sale items.

 

Please Note: Total shipping cost is not refundable.

 

In accordance with your legal rights and depending on the circumstances of your return you will be issued a refund, minus your shipping costs.

 

COCOOIL reserve the right to reject a returned item if we conclude it is not in its original new condition or damage not caused by manufacturing.

 

We are not liable or responsible for missing parcels due to an incorrectly entered postal address.

 

We are not liable for missing parcels if you do not pick your package up from your local post office after delivery has been attempted & if we receive your shipment once there is a return to sender you will incur the cost of a new full delivery charge.

 

If you have questions regarding this Online Returns Policy or wish to return your items, please email info@cocooil.com.au. We’ll be happy to help you!

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